We will however deal with your issues first thing in the morning. If you are from the USA or Canada then you should be aware that the UK is 6-8 hours ahead of your time, so email and telephone contact at night (our time) will not be responded to. If you order between 10PM and 9AM GMT and your order is queued then you will receive your download links at 9AM GMT. Generally, queued orders are manually processed and emailed by one of our staff members every 4-12 hours, depending on the time of day you order. Our security checks are put in place to prevent fraud, so we can continue to operate effectively. This is nothing to be majorly concerned by as all genuine orders will be satisfied. This occurs when your order fails to pass all of our security checks. If the order status is "Queued" this means your order has been queued for manual processing. ![]() If you cannot find your download link in the SPAM folder, then please check your "order status" which you can find in the order confirmation email. If you haven't received your download links the first thing to do is to check your SPAM folder in case your email service provider has delivered it there. If you are a PC user then we recommend you delete these files Mac image files are only viewable on the Mac and they can not be viewed or We mention this in case you have any concerns. It is fairly obviously that these files aren't loops or samples, but You may find that if you have a file called "drumloops.wav" thatĪnother file called "._drumloops" appears next to it in the folder'sĬontents. These are tiny 1kb files that are created automatically when compressing Many of our manufacturers develop their products using Macintosh computersĪs this is the primary platform used to create professional music, so you shouldīe aware that Mac generated archives also contain small Mac "image"įiles. To the ZIP file, right-click on the file then selectĥ.) Simply extract this new archive and you will find the errors ![]() They are not corrupt, it's just Windows can not open them since Microsoft made changes the unzip process. To extract them using Windows XP or Vista. Sometimes, these Mac archives are reported as "Corrupt" when trying Macintosh computers so that they will work on modern PC systems. RARįiles extremely well, but it can also convert archives that have been created on We have found WinRAR to be the most reliable extraction programme for
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